Omnitele conducted a network quality and service experience benchmarking campaign in Albania in March 2023. The benchmark measurements compared the voice, data and application services in ONE Albania and Vodafone networks. Measured areas included 10 cities and main connecting roads between the cities.

Evaluation of end-user perceived service experience revealed that ONE Albania had the best overall service experience in the benchmarking campaign. ONE scored 90.5 points (out of 100), whereas Vodafone scored 85.75 points. ONE outscored Vodafone in each service experience category and achieved the highest total service experience score in every measured area. Read the full report from here.

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