Posts Tagged ‘Telenor’
Telenor Denmark stands out from competitors by providing high level of customer service, direct sales and high network reliability. Telenor has placed emphasis and effort into understanding what is needed to keep customers happy. By focusing on the customer-driven NPS target, Telenor is also able to avoid over-investing in the network. We spoke with two executives in the company to learn how customer feedback is used to make investment decisions.