Posts Tagged ‘Technology Strategy’
Understanding the dynamics behind customer churn decisions can help operators to make the right decisions when they are fighting to retain their customers in a competitive market. Omnitele has extensive experience in quantifying how different customer segments react to poor quality in various networks.
The 700 MHz spectrum band is increasingly becoming available to mobile network operators in Europe. The band is ideal for building cost-efficient 5G coverage for the long term. However, reserving the spectrum for 5G coverage will limit the availability of desperately needed 4G LTE expansion options in the coming years.
Questions on when to start investing in 5G, how much to invest in 5G, as well as how long will it still be profitable to invest in LTE technology, will need to be answered. Omnitele has developed a lightweight but precise LTE-5G Transition Assessment service to provide the insights you need to begin your 5G journey.
A pressing concern for many operators is to identify what 5G means for the existing business in the immediate future. Smart deployment of 5G can relieve LTE capacity issues in high-traffic areas. The 5G impact on existing business is limited by both the consumer terminals and the coverage of the spectrum band planned for first deployment. Omnitele offers quick and precise insights on how to make the right decisions regarding 5G.
Based on a recent analysis, Tele2 Sweden has the best return on investment among the 45 operators studied. The company is best practice when it comes to turning CAPEX to service revenue. We spoke with two executives in the company to better understand what is behind their success and the precision of investing at the right time and in the right places of the network.
Telenor Denmark stands out from competitors by providing high level of customer service, direct sales and high network reliability. Telenor has placed emphasis and effort into understanding what is needed to keep customers happy. By focusing on the customer-driven NPS target, Telenor is also able to avoid over-investing in the network. We spoke with two executives in the company to learn how customer feedback is used to make investment decisions.
By offering unlimited data with a fixed price, DNA in Finland has overcome a key customer concern about how mobile data is charged. Not only has the operator introduced unlimited data successfully but it has also accurately managed to predict future demand while operating its network efficiently. We spoke with two executives from DNA to understand how the company anticipates future demand.
Network quality is still a key driver for customer loyalty and your brand. Owning the perception of leading in network quality has become business critical for most operators in an ultra-competitive environment. But traditional cost cutting risks the fragile perception of network quality. If you transform the way you work, you can increase the precision of your network CAPEX.