Posts Tagged ‘Customer Experience’
Omnitele has participated in the ITU Workshop on Telecommunication Service Quality as Enabler of the Digital Economy in Singapore. Omnitele has contributed with presentations on “Drive Test Benchmark 2.0 with root-cause analytics”, and “How Crowdsourced data can be enriched for further analysis of QoE differences, data-usage gaps and churn-risk from the QoE limitations”.
Understanding the dynamics behind customer churn decisions can help operators to make the right decisions when they are fighting to retain their customers in a competitive market. Omnitele has extensive experience in quantifying how different customer segments react to poor quality in various networks.
By utilising the available data from mobile networks and of subscribers, Omnitele unveils how the operators can collect the Hidden Revenue potential from their established subscriber base. Furthermore, by applying the same predictive data analytics for 5G transition, we answer the key questions of today - When, What in Practice and How Much?
Omnitele estimates that there is over €500M incremental mobile revenue available in Italy, a potential that is hidden in the demand of the already established subscriber base. This growth opportunity does not require any sales or updated offering, only focused improvements in the data service quality of customers.
Telia Company has contracted Omnitele for Mobile Network Drive Test Services. Omnitele’s Measurement and Analysis Services will be used for various needs ranging from quality benchmarking of existing networks to performance evaluation and optimisation of new features and technologies, such as VoLTE, VoWiFi, IoT and 5G.