CEM in Telecoms Global Summit 2015
Connect customer experience and network performance. Establish a tight link between CMO and CTO organisations. Learn how to keep customer-centricity at the front of your company mind-set and deliver a seamless end-to-end experience for your customers.
26 – 28 JANUARY, 2015 | Park Plaza Victoria | London, United Kingdom For the past couple of years innovative CEM programmes have been the clear differentiators for operators who want to retain and grow their customer base. It’s time to take the next step. With major share of operators jumping on the CEM bandwagon, and budget cuts happening at all levels, how can operators ensure their service is a cut above the rest?
CEM in Telecoms Global Summit 2015 will once again showcase results-driven case studies of the operator community’s pioneering CEM strategies. Omnitele presence in the summit is covered by Mr Alberto Pérez (Consultant, Business Development)
We are keen to meet you and showcase our latest experiences on:
- Capitalising on quality – Be-the-Customer approach for marketing
- Connecting customer experience with network performance – linking EcNO & RSCP to YouTube buffering times and NPS, MOS and churn
- Case studies on Data roaming customer experience, Improving WWW page download times on mobile data,
We are looking forward to hear your views, challenge them with some fresh ideas and explore future possibilities for collaboration!
For more details about the conference agenda & venue, visit the official conference web page. If you wish to schedule a meeting or ask for other additional details directly from us, feel free to call or email and we are at your disposal!
Best regards, Alberto