Customer Experience Management in Telecoms European Summit 2014


September 22 – 24, 2014 | Parkhotel Schönbrunn | Vienna, Austria The European telecoms market is one of the most competitive and crowded in the world. For the past couple of years innovative CEM programmes have been the clear differentiators for operators who want to retain and grow their customer base. It’s time to take the next step. With major share of operators jumping on the CEM bandwagon, and budget cuts happening at all levels, how can operators ensure their service is a cut above the rest?

CEM in Telecoms European Summit will once again showcase results-driven case studies of the European operator community’s pioneering CEM strategies. Plus, new for 2014, you can personalise the interactive agenda to fit y.our needs, with two separate streams. Social media strategies vs. the network experience: which of these increasingly pressing issues should you spend the afternoon deep-diving with your peers? Omnitele presence in the summit is covered by Mr Alberto Pérez (Consultant, Business Development)


We are keen to meet you and showcase our latest experiences on:

  • Capitalising on quality  – Be-the-Customer approach for marketing
  • Connecting customer experience with network performance – linking EcNO & RSCP to YouTube buffering times and NPS, MOS and churn
  • Case studies on Data roaming customer experience, Improving WWW page download times on mobile data,

We are looking forward to hear your views, challenge them with some fresh ideas and explore future possibilities for collaboration!


For more details about the conference agenda & venue, visit the official conference web page. If you wish to schedule a meeting or ask for other additional details directly from us, feel free to call or email and we are at your disposal!

alberto perezAlberto Pérez
Consultant, Business Development
+358 40 537 8052